Last updated: August 1, 2026
Thank you for choosing Alluvi Healthcare UK. We are committed to providing carefully packaged products and a professional customer experience. Please read this Refund & Returns Policy before placing an order through alluvihealthcareuk.shop.
1. No Refunds
All orders are final. Alluvi Healthcare UK does not accept refunds or provide refunds once an order has been placed and payment has been processed.
By completing a purchase on our website, you acknowledge and agree to this policy.
We therefore strongly recommend that customers carefully review their order, product selection, shipping information, and contact details before completing checkout.
2. No Returns
We do not accept product returns unless Alluvi Healthcare UK has specifically authorized a return in writing.
Customers should not send products back to us without receiving prior written authorization. Unauthorized returns may not be accepted or processed.
3. Incorrect Orders
If you believe you received an item that differs from what you ordered, please contact our customer service team as soon as possible.
Provide:
- Your order number
- The email address used for the order
- A description of the issue
- Clear photographs of the package and items received
We will review the matter and determine whether a resolution is appropriate.
4. Damaged or Incorrectly Delivered Items
If your package arrives visibly damaged or appears to have been compromised during transit, please document the condition of the package immediately.
Contact us promptly with photographs of:
- The external packaging
- Shipping label
- Internal packaging
- The product received
- Any visible damage
Claims are reviewed individually. Submission of a claim does not automatically guarantee a replacement, credit, or other remedy.
5. Shipping Delays or Lost Packages
Alluvi Healthcare UK is not responsible for delays caused by postal services, courier companies, customs authorities, border inspections, weather conditions, or other circumstances outside our reasonable control.
Where tracking information indicates that an order has been delivered, customers should first check with household members, neighbours, building reception, or the relevant carrier before contacting us.
6. Address Errors
Customers are responsible for providing accurate and complete delivery information at checkout.
Please carefully verify your:
- Full name
- Delivery address
- Postal/ZIP code
- Telephone number
- Email address
We are not responsible for orders delayed, returned, or misdelivered because incorrect or incomplete information was supplied by the customer.
7. Order Changes and Cancellations
Orders may not be changed or cancelled after payment has been processed.
If you need to make a change, contact us immediately. While we may review requests made before processing or dispatch, we cannot guarantee that an order can be changed or cancelled.
8. Product-Specific Considerations
Certain products may be subject to additional restrictions relating to storage, handling, transportation, regulatory requirements, or intended use.
Customers are responsible for ensuring that any products they purchase are lawful to purchase, possess, receive, and use in their jurisdiction.
Where applicable, products supplied by Alluvi Healthcare UK are intended only for their stated purpose and should be handled in accordance with the applicable product documentation and legal requirements.
9. Exceptional Resolutions
Although our standard policy is no refunds and no returns, Alluvi Healthcare UK reserves the right to review exceptional circumstances at its discretion.
Any resolution offered in an exceptional circumstance does not create an obligation to provide the same resolution in another case.
10. Contact Us
If you have a question about an order, delivery, damaged package, or product received, please contact our customer service team through the contact details provided on alluvihealthcareuk.shop.
Please include your order number so that we can locate your order and assist you efficiently.
Important Notice
All sales are final. We do not accept refunds or returns except where Alluvi Healthcare UK has expressly authorized an exception in writing or where applicable law requires otherwise.
By placing an order through our website, you confirm that you have read, understood, and accepted this Refund & Returns Policy.